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IT Support Analyst provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software in association with the technician. Senior Application Support Engineer Job Description Template. 94% of job seekers in the UK rated work hours and schedule information as important to see in a job description. What are the roles and responsibilities of Technical Support?Responding to technical support queries from their customers who use computer systems. Installation of new computer systems, including hardware and softwareConfiguring computer networksCreating new user accounts and setting up access control applications and software systemsThe ability to efficiently Support technical issues for Apple MacsMore items Technical SkillsTechnical writingSocial media managementCodingNetwork configurationHardware deploymentOperating system knowledgeDatabase management A senior support engineer specializes in providing technical support to clients. Is Technical Support Engineer a Good Job? For people who are interested in technology and computer systems, becoming a technical support engineer is a great job. As our technology becomes more complicated and complex, the need for trained professionals continues to grow. The outlook for technical support engineers is promising. Bedford, MA. IT support engineers, also known as technical support Description Role: